Shipping policy

SHIPPING POLICY

Last Updated: September 9, 2026

At Mochi Babe Skin, we want customers to have a clear and dependable understanding of how orders are prepared, shipped, and delivered. This Shipping Policy explains our processing times, available shipping methods, delivery estimates, shipping charges, tracking procedures, and how we handle common shipment-related concerns.

Please review this policy before placing your order.

1. Shipping Coverage

Mochi Babe Skin currently ships to eligible addresses within the United States.

Shipping availability may vary based on the delivery destination, order value, package size, product availability, carrier coverage, and fulfillment requirements.

Certain destinations, including some P.O. Boxes, APO/FPO/DPO addresses, U.S. territories, or locations outside normal carrier service areas, may have limited shipping options.

The shipping methods available for your order will be displayed during checkout.

2. Order Processing Time

Most orders are processed within 1–3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time is separate from carrier transit time.

Orders may require additional processing time during holidays, promotional campaigns, periods of high order volume, severe weather, inventory interruptions, or other circumstances affecting normal fulfillment operations.

If we are unable to ship your order within the timeframe communicated at the time of purchase, we will provide any required notice and available customer options in accordance with applicable U.S. law.

3. Shipping Options and Rates

Mochi Babe Skin currently offers the following shipping options for eligible U.S. orders:

Express Shipping: $15.00
Standard Shipping — Orders $70.00 and up: FREE
Standard Shipping — Orders $0.00–$69.99: $8.00

The applicable shipping option and final shipping charge will be shown at checkout before payment is completed.

Free Standard Shipping applies to qualifying orders with an eligible subtotal of $70.00 or more.

Unless otherwise stated at checkout or during a promotion, free-shipping eligibility is generally determined after applicable discounts and before taxes.

Mochi Babe Skin may occasionally offer promotional shipping discounts. Any additional conditions or eligibility requirements will be displayed with the applicable offer.

4. Estimated Delivery Time

For most eligible U.S. orders, estimated delivery times are:

Standard Shipping
Processing time: 1–3 business days
Estimated transit time: 3–7 business days
Estimated total timeframe: approximately 4–10 business days
Express Shipping
Processing time: 1–3 business days
Estimated transit time: 1–3 business days
Estimated total timeframe: approximately 2–6 business days

Carrier transit time begins after the order has been processed and accepted by the shipping carrier.

Delivery estimates are not guaranteed unless a delivery service is specifically identified as guaranteed at checkout.

Actual delivery times may vary due to severe weather, holidays, carrier congestion, transportation interruptions, local delivery conditions, incorrect addresses, or other circumstances outside our reasonable control.

5. Shipping Carriers

Mochi Babe Skin may use recognized shipping carriers or logistics providers depending on the destination, package characteristics, service availability, and fulfillment requirements.

The carrier assigned to a particular order may vary.

Where available, carrier information and tracking details will be provided after your order has shipped.

6. Order Tracking

Once your order has been shipped, you will generally receive a shipping confirmation containing tracking information through the email address or other contact details provided during checkout.

Please allow up to 48 hours for tracking activity to appear or update in the carrier's system after a tracking number has been issued.

If tracking does not update for an extended period, please contact support@mochibabe.com and include your order number.

7. Shipping Delays

Shipping delays may occasionally occur because of severe weather, transportation interruptions, carrier service disruptions, holiday volume, emergencies, or other unexpected circumstances.

If Mochi Babe Skin becomes aware that an order cannot be shipped within the timeframe originally communicated, we will provide any notice and customer options required by applicable law.

Where applicable, customers may be given the option to accept a revised shipping timeframe or cancel the affected order and receive an appropriate refund.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Before submitting your order, please verify:

Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP Code

If you discover an address error after placing your order, contact support@mochibabe.com as soon as possible.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once fulfillment has begun or the package has been transferred to the carrier.

9. Returned or Undeliverable Packages

A shipment may be returned because of:

Incorrect or incomplete shipping information
An invalid delivery address
Repeated unsuccessful delivery attempts
Failure to collect a package
Refused delivery

If your order is returned to Mochi Babe Skin, please contact us so we can review the circumstances.

Depending on the situation, reshipment or another appropriate resolution may be available.

Additional shipping charges may apply to customer-requested reshipments where permitted by applicable law.

10. Lost Packages

If your package appears to be lost in transit, please:

Review the latest carrier tracking information.
Confirm that the shipping address associated with your order is correct.
Check the mailbox, delivery area, household members, neighbors, building staff, or mailroom where applicable.
Contact the carrier if additional delivery information may be available.
Contact Mochi Babe Skin if the package still cannot be located.

We will review the available tracking and order information and assist with the appropriate next steps.

Nothing in this policy limits rights available under applicable law for merchandise that is not delivered.

11. Packages Marked as Delivered

If carrier tracking indicates that your order was delivered but you cannot locate the package, please first check the surrounding delivery area and determine whether another person at the delivery address may have accepted it.

You may also contact the carrier for additional delivery information.

If the package remains missing, email support@mochibabe.com with your order number so we can review the available tracking details.

12. Damaged Shipments

If your package or merchandise arrives damaged, please contact us as soon as reasonably possible.

Please provide:

Your order number
A brief description of the damage
Clear photographs of the affected item
Photographs of the shipping packaging, where available

Please retain the damaged product and original packaging until the matter has been reviewed, as these materials may be required for a carrier claim.

Any applicable replacement, refund, or other resolution will be handled in accordance with our Return and Refund Policy and applicable law.

13. Missing or Incorrect Items

Please inspect your order after delivery.

If an item is missing or you receive a product different from what you ordered, contact support@mochibabe.com with your order number and details of the issue.

We will review the order information and work toward an appropriate resolution.

14. Order Changes and Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request before fulfillment is completed.

However, once an order has entered fulfillment or has shipped, changes or cancellations may no longer be possible.

After shipment, eligible return requests will be handled according to our Return and Refund Policy.

Nothing in this section limits cancellation or refund rights available under applicable law.

15. Shipping Fees and Refunds

Shipping charges already incurred after an order has shipped are generally non-refundable, except where required by applicable law or where Mochi Babe Skin determines that a shipping refund is appropriate.

If an eligible order is canceled before shipment, applicable shipping charges will be handled in accordance with our Return and Refund Policy and applicable legal requirements.

16. Taxes

Applicable sales taxes may be calculated and collected at checkout where required by law.

Tax amounts may vary depending on the shipping destination, products purchased, and applicable state or local tax requirements.

17. Holiday and High-Volume Shipping

Processing and delivery times may be longer during major holidays, promotional periods, severe weather events, or periods of unusually high carrier volume.

Customers placing time-sensitive orders during these periods should allow additional time for delivery.

18. Policy Updates

Mochi Babe Skin may revise this Shipping Policy from time to time to reflect changes in shipping practices, carrier services, rates, business operations, or applicable requirements.

The most current version will be posted on our website with an updated revision date.

19. Contact Information

For questions related to shipping, tracking, delivery, or an existing order, please contact:

Mochi Babe Skin
550 Woodward Ave SE
Atlanta, GA 30312
United States

Phone: 518-729-0270
Email: support@mochibabe.com