Refund policy
RETURN AND REFUND POLICY
Effective Date: September 9, 2026
At Mochi Babe Skin, we want customers to have a clear understanding of how returns and refunds are handled. This policy explains our return eligibility requirements, return shipping responsibilities, refund procedures, exclusions, and the process for reporting damaged, defective, or incorrect merchandise.
Please review this policy before completing your purchase.
1. Return Period
Eligible merchandise may be returned within 30 days from the date of delivery.
To qualify for a standard return, an item must generally:
Be unused and unopened where applicable;
Be unworn, unwashed, and unaltered;
Be in the same or substantially the same condition as when received;
Include original packaging, labels, accessories, components, and inserts where applicable;
Have any hygiene, protective, or tamper-evident seals intact; and
Be accompanied by an order number, receipt, or other acceptable proof of purchase.
Items that do not meet these requirements may be denied a voluntary refund where permitted by law.
2. How to Start a Return
Before mailing merchandise back to Mochi Babe Skin, please request return authorization.
Contact us at:
Email: support@mochibabe.com
Phone: 518-729-0270
Please provide:
Your full name;
Order number;
Item you wish to return;
Reason for the return; and
Clear photographs when the product arrived damaged, defective, incomplete, or incorrect.
Once the request has been reviewed, we will provide applicable return instructions.
Please do not send merchandise back without first contacting us.
3. Return Address
Unless we provide another authorized return address in writing, approved returns should be sent to:
Mochi Babe Skin
550 Woodward Ave SE
Atlanta, GA 30312
United States
Please package returned merchandise securely to reduce the risk of damage while in transit.
Customers purchasing their own return shipping should use a trackable service and keep the shipping receipt and tracking number until the return has been completed.
4. Who Pays for Return Shipping?
Return shipping responsibility depends on the reason the item is being returned.
Customer-Initiated Returns
The customer is responsible for return shipping when an eligible item is being returned because of:
A change of mind;
Personal preference;
Ordering the wrong product or variation;
No longer wanting the item; or
Another reason unrelated to a defect or fulfillment error.
Return postage paid by the customer in these situations is non-refundable.
Returns Due to Our Error or Product Condition
Mochi Babe Skin will cover reasonable return shipping when a return is required because:
The wrong item was sent;
The merchandise arrived damaged;
The product was defective when received;
An ordered product was missing; or
Another verified fulfillment error attributable to Mochi Babe Skin occurred.
Please contact us before purchasing return postage in these situations.
We may provide a prepaid return label or another approved method of return.
5. Shipping Rates
Our current checkout shipping charges are:
Standard Shipping
FREE for orders of $70.00 or more
$8.00 for orders from $0.00 to $69.99
Express Shipping
$15.00
These shipping charges apply to delivery of the original order and are separate from any return shipping costs.
6. Refund of Original Shipping Charges
For voluntary returns based on customer preference, original shipping charges are generally non-refundable.
For example, if a customer pays $15.00 for Express Shipping and later returns a correct and eligible product because they changed their mind, the original $15.00 Express Shipping charge will ordinarily not be included in the refund.
If an order originally qualified for FREE Standard Shipping, Mochi Babe Skin will not later deduct the normal $8.00 Standard Shipping charge solely because an eligible item from that order is returned.
If a return results from a verified defect, damaged shipment, incorrect item, or fulfillment error attributable to Mochi Babe Skin, applicable original shipping charges will be handled appropriately as part of the resolution.
Nothing in this section limits refund rights that may be required under applicable law.
7. Skincare, Cosmetic, and Personal-Care Products
Because beauty and skincare merchandise may raise hygiene and product-safety concerns after opening or use, additional return conditions apply.
Subject to applicable law, we generally cannot accept a voluntary return for:
Opened or used skincare products;
Opened or used cosmetics;
Personal-care or hygiene products after use;
Products with broken or removed safety or hygiene seals;
Products contaminated after delivery; or
Products that cannot reasonably be resold for health, sanitation, or safety reasons.
These restrictions do not prevent customers from seeking a remedy when merchandise arrives defective, damaged, incorrect, or materially different from what was ordered.
8. Other Non-Returnable Items
The following products may also be excluded from voluntary returns:
Gift cards;
Personalized or customized merchandise;
Items expressly marked Final Sale before purchase;
Products materially modified or altered by the customer;
Items damaged after delivery through misuse or improper care; and
Other products clearly identified as non-returnable before checkout.
If you are unsure whether your item is eligible, contact us before sending it.
9. Final Sale Products
A product clearly marked Final Sale or Non-Returnable before checkout generally cannot be returned solely because the customer changed their mind.
However, a Final Sale designation does not remove any right or remedy that cannot legally be waived, including applicable remedies for defective, damaged, incorrect, or materially misrepresented merchandise.
10. Discounted and Promotional Products
A discounted item is not automatically Final Sale.
Unless an item was specifically identified as Final Sale or non-returnable before purchase, an otherwise eligible sale or promotional product may be returned under the conditions of this policy.
11. Return Inspection
Once an authorized return reaches Mochi Babe Skin, we will inspect the merchandise.
The review may include checking:
Whether the correct product was returned;
Whether the product shows signs of use;
Whether packaging and components are present;
Whether safety or hygiene seals remain intact;
Whether the product was damaged after delivery; and
Whether the return otherwise complies with this policy.
We will notify you after the review is completed.
Where permitted by law, a refund may be denied if the product does not satisfy the stated return conditions.
12. Refund Processing
Approved refunds are generally issued to the original payment method used to place the order.
For eligible returns, Mochi Babe Skin aims to initiate the refund within 10 business days after the returned merchandise is received and inspected.
Once we initiate the refund, your bank, credit card issuer, payment processor, or financial institution may require additional time before the funds appear in your account.
That posting period is controlled by the financial institution and may vary.
If more than 15 business days have passed after we notify you that your refund was approved and you have not received it, contact:
support@mochibabe.com
13. No Restocking Fee
Mochi Babe Skin does not charge a restocking fee for eligible returns made in accordance with this policy.
Return shipping expenses and non-refundable original shipping charges are separate and may still apply where described in this policy.
14. Damaged Merchandise
Please inspect your order as soon as reasonably possible after delivery.
If an item arrives damaged, contact us and provide:
Your order number;
A description of the issue;
Photographs of the affected product; and
Photographs of the shipping packaging when relevant.
Please retain the product and packaging while the claim is being reviewed.
Once the issue has been verified, we may provide an appropriate remedy such as a replacement, refund, or another resolution permitted by law.
15. Defective Products
If a product appears defective when received, contact support@mochibabe.com.
We may request photographs or other reasonable information to help us evaluate the issue.
Verified defects may qualify for a replacement, refund, or another appropriate remedy.
16. Incorrect or Missing Products
If you receive an item you did not order, or an ordered product is missing, contact us before returning anything.
If the issue resulted from an error by Mochi Babe Skin, we will not require you to bear reasonable return shipping costs necessary to correct that error.
17. Exchanges
We may assist with exchanges when suitable replacement inventory is available.
Because inventory can change, exchanges are not guaranteed.
For customer-preference exchanges, the simplest process may be to return the eligible original merchandise for a refund and place a new order.
When an exchange is required because of a verified defect or fulfillment error, we will provide appropriate instructions.
18. Order Cancellation Requests
If you would like to cancel an order before shipment, contact:
support@mochibabe.com
Please submit the request as quickly as possible.
We will make reasonable efforts to accommodate cancellation requests before fulfillment is completed, but cancellation cannot be guaranteed once the order has been processed, packed, or transferred to a carrier.
If cancellation is no longer possible, eligible merchandise may be returned after delivery according to this policy.
Any cancellation right required by applicable law remains unaffected.
19. Shipping Delays and Federal Requirements
Mochi Babe Skin intends to ship orders within the shipping timeframe communicated to customers.
For orders governed by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, we must have a reasonable basis to expect that merchandise can be shipped within the timeframe stated to the customer.
If no shipping timeframe is stated, applicable federal rules generally require a reasonable basis for shipment within 30 days.
If we cannot ship within the promised or applicable timeframe, we will provide any delay notice, customer consent opportunity, cancellation option, or refund required under applicable federal law.
20. Orders That Cannot Be Fulfilled
If merchandise cannot be shipped or an order cannot be fulfilled, Mochi Babe Skin may cancel the affected item or order and issue the appropriate refund.
Where applicable law requires a monetary refund for unshipped merchandise, we will not substitute store credit unless the customer voluntarily agrees to an alternative permitted by law.
21. Packages Returned to Sender
A package may be returned to us because:
The customer supplied an incomplete or incorrect address;
Delivery was refused;
The shipment was not collected;
The carrier was unable to complete delivery; or
Another delivery problem occurred.
When such a package reaches Mochi Babe Skin, we will review the merchandise and delivery circumstances.
If the delivery problem resulted from customer-provided information or another customer-related issue, original shipping charges may remain non-refundable where permitted by law.
If the problem resulted from an error by Mochi Babe Skin, we will provide an appropriate resolution.
22. Lost Customer-Arranged Return Packages
When customers purchase their own return shipping, they are responsible for the merchandise until it reaches our authorized return address.
We therefore recommend using a carrier that provides tracking.
Mochi Babe Skin is generally unable to issue a standard return refund for merchandise that never reaches our return location, except where applicable law requires otherwise.
23. Georgia Consumer Rights
Georgia generally allows retailers to establish their own return and refund policies for ordinary purchases.
Mochi Babe Skin publishes this policy so customers can understand the applicable return conditions before deciding whether to purchase.
We will honor the return and refund terms that we publicly represent to our customers.
Nothing in this policy is intended to authorize unfair or deceptive conduct or to waive any consumer right or remedy that cannot legally be waived.
Where applicable federal or Georgia law gives a customer greater protection than a provision stated here, the applicable law will control.
24. Return Fraud or Policy Abuse
Mochi Babe Skin reserves the right to reject a return where there is reasonable evidence of:
Product substitution;
Fraudulent refund activity;
Deliberate misuse of merchandise;
Material alteration after delivery; or
Abuse of the return process.
Each situation will be evaluated individually.
This provision will not be used to deny valid claims involving defective, damaged, incorrectly supplied, or otherwise legally nonconforming merchandise.
25. Contact Mochi Babe Skin
For questions about returns, refunds, exchanges, damaged products, or order cancellations, contact:
Mochi Babe Skin
550 Woodward Ave SE
Atlanta, GA 30312
United States
Phone: 518-729-0270
Email: support@mochibabe.com
For return and refund requests, email is recommended so that both you and Mochi Babe Skin have a written record of the request and any instructions provided.